ISO
10002:2014 – Quality management –Customer satisfaction – Guidelines for
complaints handling in organizations
Organization can move one more step ahead in proving their customer
focus by obtaining certification for their organization against ISO
10002:2014 Certification, which provides guidance on the process of
complaints handling related to products within an organization, including
planning, design, operation, maintenance, and improvement.
ISO 10002:2014 is suitable for organization of any size and sectors,
including small business but this does not apply to disputes referred for
resolution outside the organization or for employment-related disputes.
ISO
10002:2014 Certification addresses the following aspects of complaints
handling
·
Enhancing customer satisfaction by creating a customer-focused
environment that is open to feedback (including complaints), resolving any
complaints received, and enhancing the organization’s ability to improve its
product and customer service
·
Top management involvement and commitment through adequate acquisition
and deployment of resources, including personnel training
·
Recognizing and addressing the needs and expectations of complainants
·
Providing complainants with an open, effective, and easy-to-use
complaints process
·
Analysing and evaluating complaints in order to improve the product and
customer service quality
·
Auditing of the complaints-handling process
·
Reviewing the effectiveness and efficiency of the complaints-handling
process
To know more about this certification cost, time frame and procedure for
ISO Certification….call our
customer care and have a detailed discussion in the following number +91
9962590571 or send an email to info@easiso.com
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